Privacy Policy

Last updated: July 2026

FitTwitch Labs FZ-LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website.

1. Information We Collect

We may collect information when you visit our website, submit an enquiry, request a quotation, place an order request, or contact us.

This may include:

• Name
• Email address
• Phone number
• Company or organisation name, if provided
• Billing or shipping address, if required
• Enquiry or order details
• Website usage and cookie information

1. How We Use Your Information

We use your information to:

• Respond to enquiries
• Review quotation or order requests
• Confirm product availability and documentation
• Arrange payment instructions, shipping, or delivery where applicable
• Provide customer support
• Maintain business records
• Improve website functionality and security

1. Research-Use-Only Review

Information submitted through the website may be reviewed to confirm that enquiries and order requests are consistent with our research-use-only policy.

FitTwitch Labs FZ-LLC may decline or cancel enquiries or orders that do not meet our internal review requirements.

4. Cookies

Our website may use cookies to improve functionality, analyse website performance, and support user experience.

You may accept, reject, or customise cookie preferences through the cookie banner where available.

5. Sharing of Information

We do not sell personal information.

We may share necessary information only with service providers involved in website operation, email delivery, payment handling, courier delivery, fulfilment, accounting, or compliance-related processes.

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as necessary to manage enquiries, order records, customer support, business administration, legal obligations, and compliance requirements.

8. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to applicable legal or business record requirements.

9. Contact

For privacy-related enquiries, contact:

info@fittwitchlabs.com
support@fittwitchlabs.com